Delivery and Returns

At IslaToys, we do everything possible to ensure that our customers are completely satisfied with their purchase. We are pleased to offer fast delivery and quality service for all our products. However, if you are not satisfied with your purchase, we have implemented a returns policy to provide you with a risk-free purchasing experience.

Delivery

We offer delivery to the following countries: all member countries of the European Union. Delivery costs are indicated at the time of placing the order and vary depending on the weight and destination of the order.

We ship orders within 48 hours after receiving payment. Delivery times vary depending on the destination of the order, but generally orders arrive within 1 (express order) to 5 (Mondial Relay) business days after shipment.

We do everything possible to ensure that products are delivered on time. However, unforeseen circumstances can sometimes cause delays. If you have not received your order within the specified time frame, please contact us so that we can track your order and provide you with assistance.

Returns

If you are not satisfied with your purchase, you can return your order to us within 14 days of receiving the product. Please note that returned products must be in their original condition, unused, unwashed and undamaged.

To return a product, please contact us via our Contact page for return instructions. Return costs are the responsibility of the User unless the product is defective or non-compliant.

Refunds will be issued within 14 days of receipt of the returned product. Please note that initial delivery charges will not be refunded unless the product is defective or non-conforming.

If you have any questions or concerns regarding delivery or return of a product, please contact us via our Contact page and we will do everything we can to help you.